Free 365 day trial offer FAQ

by Courtney Akrigg on 01 Apr, 2020 11:45 • EspaƱol
Free 365 day trial offer FAQ

With millions of people around the world currently staying at home in the face of the COVID-19 pandemic, TriathlonLIVE.tv is offering a 365 DAY FREE TRIAL to allow all multisport fans the chance to enjoy its huge archive of racing, interviews and exclusive behind-the-scenes features going back 30 years.

Subscribers can register for the 365 DAY FREE TRIAL via this link.

Please see below for a series of FAQ relating to the offer:

Who can access the trial?
The Free Trial is for anyone who is new to TriathlonLIVE. If you were a previous subscriber who has cancelled or disabled your subscription, you will not be able to access the free trial with the same email as your existing account. If you sign up and have an existing account, you will be charged for an annual subscription.

My credit card was charged $1 USD (or converted amount in my currency)
$1 holding charge will be processed on the customer’s card. These transactions will be reversed immediately and should disappear from accounts within 24 hours. The reason for this charge is to help prevent fraud.

It says that my trial will renew in 30 days, but I signed up for 365
Please rest assured that your trial period is for the duration of 1 year or 365 days. The 365-day trial is a manual edit to the technical platform which unfortunately only offers a maximum trial of 30 days, as such some of the fixed text cannot be edited or customised – such as in the customer confirmation email or on the subscription page. We assure you that is you received the confirmation sign-up email; the trial is for 365. Our apologies for the confusion.

I did not receive an email about subscription changes
Only for current monthly and annual PAID subscribers.
All current and paid passholders should have received an email on March 17th regarding changes to their current subscriptions as per below:
Monthly subscriptions have been paused and will be renewed when live racing starts again.
Annual subscriptions have been paused and will renew on November 31st, 2021, giving subscribers full access to the 2021 live season and includes any live racing at the end of 2020.
If you did not receive an email, please check your junk folder. If you still don’t think you received the email, please send us a note and we will be happy to confirm your subscription and forward you the email for your records.

I got charged incorrectly, when will I get my refund?
Please note anyone that has been falsely charged between March 18th and 24th have been refunded and should have received an email from World Triathlon confirming their refund on xx date. If you have been wrongly charged on different dates or did not receive a confirmation email, please let us know and we will work with support to solve the issue.

For any further enquiries, please contact: https://www.triathlonlive.tv/contact/support

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